Account access
If you cannot sign in, start with the password-recovery option on the FlowLogix sign-in page. If your account is inactive, your organization changed, or your assigned permissions are incorrect, contact the FlowLogix administrator for your organization.
Project and workflow support
For help with projects, quotes, drawings, submittals, purchase orders, shipping, scheduling, RGA, or other FlowLogix workflows, contact the FlowLogix administrator or Steinel contact associated with your organization or project.
Authorized users can also open the Resources area after signing in to find current Steinel contacts available to their account.
Field installation and commissioning
For installation, DCS/device binding, relay or zone mapping, wiring, Bluetooth discovery, commissioning tests, or other field issues, use the project-specific support path provided by your FlowLogix organization or assigned Steinel technical contact.
When requesting technical help, include the FlowLogix project number, affected device or DCS identifier, and a short description of what you expected to happen and what occurred. Do not send passwords, authentication codes, or other credentials.
FlowLogix iPhone app
The FlowLogix iPhone app uses your authorized FlowLogix account and may request access to Bluetooth, Camera, Location, or Face ID only when a supported feature needs that capability.
If a device permission was denied, you can review FlowLogix permissions in iOS Settings. If the app cannot load an assigned project or complete a supported workflow, contact your organization administrator or assigned FlowLogix/Steinel support contact with the project number and a description of the issue.
Privacy, data, and deletion requests
The public FlowLogix Privacy Policy explains what information FlowLogix processes, how it is used, device permissions, service providers, retention, security, and available privacy choices.
For a privacy or personal-data request, email privacy@flowlogix.io. Include the email address associated with your FlowLogix account and enough information to identify the request. Do not include passwords or authentication codes.
Contact and escalation
FlowLogix is a business workflow and field-installation platform operated by ControlAxis LLC. Support for project and account workflows is routed through the user's organization administrator and assigned FlowLogix/Steinel business or technical contacts.
Privacy questions and data requests can be sent to privacy@flowlogix.io.